High demand due to the pandemic has caused delays in the supply chain. In addition, our delivery partners such as UPS, Fedex are experiencing a high package delivery volume and delays. Given the high demand, there may be a delay in responding to your questions. Thank you for your understanding.
Do you offer a discount for large orders?
Please contact us at firstname.lastname@example.org if you have a large volume order to determine if a discount is available.
What is your return policy?
We are committed to high customer satisfaction. If you product is not working properly, please contact via phone or email at email@example.com us so we can troubleshoot the issue. For returns, please contact us first, as a returns material authorization (RMA) will need to be issued. The return policy varies by manufacturer. Please see our return policy and scroll down to the brand you are interested in for details.
What if my shipment arrives damaged?
Please complete a return request using our online product return form
as soon as possible (within 15 days). We will then issue a returns material authorization (RMA) according to manufacturer policy for returns
. Please note that the customer may be responsible for return shipping charges.
What is your warranty policy?
As an authorized dealer, we are able to offer genuine manufacturer warranties ranging from 1 year to 5+ years for the products we carry. Please click here to see the policies for each specific manufacturer. We advise our customers to be wary of buying cheaper versions of these products that may come from unauthorized resellers who do not provide product warranties.
What forms of payment do you accept?
For purchases made online, we accept Visa, Mastercard, American Express, Discover Card, Diners Club credit cards. Additionally, you can checkout using Paypal.
We also offer financing via Paypal or Affirm which allows you to make smaller payments over time.
For offline processing, we accept certified checks, personal checks, bank wire, and money orders. Please email us at firstname.lastname@example.org for more details.
For government, education, and corporate purchases, we accept purchase orders. Purchase orders must specify contact information, ship to address, bill to address, and items to be purchased along with the total authorized price. Payment is typically due Net 30. We reserve the right to deny credit and/or request additional credit-related information. Please contact us at email@example.com for more details.
Do you offer free shipping?
We offer free shipping on orders to the lower 48 US States. Orders to Hawaii and Alaska require additional fees for shipping.
Do you ship to countries other than the US?
At this time, we only ship to customers in the US.
How do pre-orders work?
When a product is on pre-order, it means the product is not currently in stock. Customer pre-orders are filled as soon as inventory arrives on a first-come, first-serve basis. For these orders, you'll receive email confirmation and tracking information when the product ships.
The way you're charged for a pre-order depends on the payment method you use:
Credit Card: Your card usually won't be charged until your item ships, but we'll conduct an authorization (which will hold funds on your card for future charging).
PayPal: Your account will be charged at the time of purchase.
Debit Card: A pending authorization will be visible on your records. This may result in your bank deducting funds from your account at the time you pre-order.
Do you match prices found elsewhere?
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors’ website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a manufacturer, discounter or auction website (ie; Amazon, eBay, overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
- Brands excluded from Price Guarantee: AirDoctor
- Does not include replacement parts such as filters and bulbs
Do you offer a Military Discount?
Shopaway Store supports our American heroes. As a thank you, we are proud to offer a military discount to active, retired, and reserve members of the US armed forces and their immediate family members. Contact our customer service team via email at firstname.lastname@example.org for details. You will need to provide proof of your military affiliation.