Frequently Asked Questions

What is your warranty policy?

As an authorized dealer, we are able to offer genuine manufacturer warranties ranging from 1 year to 5+ years for the products we carry. Please click here see the policies for each specific manufacturer here.  We advise our customers to be wary of buying cheaper versions of these products that may come from unauthorized resellers who do not provide product warranties.

What forms of payment do you accept?

For purchases made online, we accept Visa, Mastercard, American Express, Discover Card, Diners Club credit cards.  Additionally, you can checkout using Paypal.

We also offer financing via Paypal or Affirm which allows you to make smaller payments over time.

For offline processing, we accept certified checks, personal checks, bank wire, and money orders. Please email us at info@shopawaystore.com for more details.

For government, education, and corporate purchases, we accept purchase orders. Purchase orders must specify contact information, ship to address, bill to address, and items to be purchased along with the total authorized price. Payment is typically due Net 30. We reserve the right to deny credit and/or request additional credit-related information. Please contact us at info@shopawaystore.com for more details.

Do you offer free shipping?

Do you ship to countries other than the US?

How do pre-orders work? 

When a product is on pre-order, it means the product is not currently in stock.  Customer pre-orders are filled as soon as inventory arrives on a first-come, first-serve basis.  For these orders, you'll receive email confirmation and tracking information when the product ships.

The way you're charged for a pre-order depends on the payment method you use: 

• Credit Card: Your card usually won't be charged until your item ships, but we'll conduct an authorization (which will hold funds on your card for future charging).
• PayPal: Your account will be charged at the time of purchase.
• Debit Card: A pending authorization will be visible on your records. This may result in your bank deducting funds from your account at the time you pre-order.

What is your privacy policy?

Please click here to read our Privacy policy.

Do you match prices found elsewhere?

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors’ website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors’ website
• The competitor must be an online store, they may not have a retail location
• The website cannot be a manufacturer, discounter or auction website (ie; Amazon, eBay, overstock, etc.)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• Brands excluded from Price Guarantee: AirDoctor
• Does not include replacement parts such as filters and bulbs