Product Return

Shopaway Store Return Policy

At Shopaway Store, our goal is high customer satisfaction. Our return policy means that you can return a product if it is detective or if you change your mind, subject to manufacturer policies.  Please contact us as soon as possible if your product is defective. (no later than 15 days after order receipt). Please keep all original packing.

Return Process

Please fill out return form with item serial number if available.


Please Note:
  • We require the product to be returned in its original condition and with all original documents, unless otherwise noted on the product page.
  • We will respond within 2-5 business days with instructions on how to proceed including the Return Merchandise Authorization Number (RMA).
  • If a RMA is approved, we will issue a call tag to have item picked up by UPS with the RMA# on it.
  • Once the call tag has been issued, we will ship your replacement or refund your money depending on your instructions.
  • Please allow up to 30 days for a refund to be processed.
  • If the item being returned has a manufacturer defect, a replacement will be free of charge.
  • Return shipping charges will be deducted from any refunds (excluding damages).


Questions About Returns

Q: "I just received my package. The package appears to be damaged. What should I do?"
A: Even though the box appears to be damaged, often the damage is only done to the outside packaging and not the unit itself. Please inspect the unit, and if possible, refuse shipment. If the unit has already been delivered, please open the box to inspect the unit. Upon inspection, if you find the unit to be damage, we will be more than happy to replace the unit free of charge.

Q: "I'm unsure if my unit is working properly. Should I go ahead and return the product?"
A: Please call or email our Experts at Shopaway Store to help troubleshoot and resolve your issue over the phone or via email rather than returning the unit. To contact one of our experts, email at or call us.

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