Shipping and Returns Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@shopawaystore.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos  to   info@shopawaystore.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Click on the manufacturer name to find out more about their return policy and warranty :

 

Air Doctor

Austin Air

Air Pura

AllerAir

Enviroklenz

 

 

AirDoctor Return Policy

Your AirDoctor™ product is warranted to be free from defects in materials and workmanship for one year from the original purchase date. Should the product have a defect in materials or workmanship, we will repair or replace it without charge to you (a shipping and processing fee will apply).

This warranty does not cover damage caused by accident, misuse or any use other than as intended and described in this product manual, or damage resulting from failure to maintain and clean this product as specified in this product manual. This warranty applies only to the original purchaser of the AirDoctor™ air purifier and does not cover the replaceable Carbon (VOC), Ultra-HEPA™ or Pre-Filter inside the unit.

 

AirPura Returns Policy

Where the Airpura Air Purifier is used for private or residential purposes, the following warranty applies. The determination of the type of use will be made exclusively by Airpura Industries Inc. If within five (5) years from the date of the original purchase by the end user from the Authorized Dealer, an Airpura R600, C600, C600 DLX, T600, T600 DLX, H600, V600, P600, F600, F600 DLX, G600, G600 DLX or UV 600 (with the exception of filters, UV lamps or electrical plugs) is proved to be defective by reason only of faulty workmanship or materials, Airpura Industries Inc. will either repair or replace the part or product free of charge for labor, materials and shipping only. This decision to repair or replace will be made by Airpura.

If after five (5) years and not more than ten (10) years from the date of the original purchase by the end user from the Authorized Dealer, an Airpura R600, C600, C600 DLX, T600, T600 DLX, H600, V600, P600, F600, F600 DLX, G600, G600 DLX or UV 600 (with the exception of filters or UV lamps) is proved to be defective by reason only of faulty workmanship or materials, Airpura Industries Inc. will at their option, repair or replace the part or product free of charge for labor only. Any replacement parts deemed necessary by Airpura Industries will be charged to the purchaser. The same warranty applies to the Airpura I600 within two (2) years of purchase for parts and labor and within 5 years for labor only. Obvious defects must be communicated to the Authorized Dealer within 10 days from the purchase date. This warranty shall not apply to damage caused through misuse, wear and tear, neglect, unauthorized repair or to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with Airpura’s operating and maintenance instructions, wear or deterioration due to environmental conditions or to damage occurred during transit. Airpura Industries will not be liable under this warranty for any fault or damage arising from defective workmanship, if the product has been serviced, repaired or modified by any person other than Airpura Industries Inc. or the manufacturer’s serial label has been removed or tampered with.

All products returned for service or repair must be accompanied with a RA (Return Authorization) number. The RA number must be clearly visible on the external packaging. The absence of an RA number will delay the service or repair process. Any shipment to Airpura Industries Inc. not accompanied with an RA number will not be accepted or will be immediately sent back to the shipper. Please contact the dealer you purchased the unit at in order to receive an RA number prior to shipment.

 

AllerAir Returns Policy

Customers may return unused or unopened products within 15 days of receipt with no product restocking charges. An RMA must be issued by AllerAir.

Keep All Original Product Packaging

A) Unit Returns

Should a customer be unsatisfied with an air purifier purchased from AllerAir, the customer may return the unit within 30 days. All boxes and or units subject to a 25% restocking charge. Filters are not returnable/non-refundable as they may contain contaminants. We only supply new filter materials.

B) Filter Returns

Unopened filters, sealed in their original shopping box may be returned within 15 days of receipt with no product restocking charges. Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, we are unable to accept filters that have been are opene

C) Shipping

  • Return shipping costs and obligatory insurance are the sole responsibility of the customer. AllerAir will examine merchandise upon receipt; should the product be damaged, it will be the customer's responsibility to pay for the damages. Should the product be found in its original working and physical condition, the customer's account will be credited. No exchanges or returns will be allowed after 30 days.

  • Any order discrepancies must be communicated to AllerAir within 10 days of receiving the order.

  • In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were shipped. As such, the product must be returned to AllerAir in its original packaging, and insured accordingly, at the customer's expense. Should damage to the product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to the product.

  • All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and returned to the customer.

  • In the event of a product return, the original product packaging is required. If you require replacement product packaging, AllerAir will ship you the shipping box for a nominal fee.

  • Due to cancellation in whole or in part for orders requiring a deposit (5 units or greater), the deposit is not refundable, however the equivalent in value of the deposit as calculated per the manufacturer's suggested retail price of the units may be supplied at the sole discretion of the manufacturer.  

 

Austin Air Returns Policy

30-Day, No-Questions-Asked, Money-Back Guarantee
In the unlikely event that you’re not completely satisfied with your Austin Air cleaner, return it within 30-days, no-questions-asked.

5-Year Mechanical Warranty
Your Austin Air cleaner is warranted to be free from defects in material and workmanship for a period of 5-years from the date of purchase; provided your Austin air purifier was operated under normal residential use and that you have completed and returned your warranty registration to Austin Air Systems.

5-Year Pro-rated Filter Warranty
Austin Air offers a 5-year pro-rated filter warranty, by far the most comprehensive in the industry. No more costly filter replacements every few months or years. Austin Air filters are designed to last for an unprecedented 5-years, under normal residential use.

 

EnviroKlenz Returns Policy
Backed by the best warranty in the industry and full 30-day money back guarantee.

30-Day, No-Questions-Asked, Money-Back Guarantee
If you are not 100% happy with your EnviroKlenz mobile system, please contact us to set up a return within 30-days.

5-Year Mechanical Warranty
Backed by a full five year warranty

 

 

 

 

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